If you for any reason are unsatisfied with our products we'll do everything in our power to set it straight and get you smiling again. In case of any problems, always try to contact us as soon as possible with your order details at support@madeofsundays.com so we can do our best to solve the issue.
Returns
Due to the current situation with US customs duties and tariffs, we are unfortunately unable to accept returns from customers in the United States at this time. The customs and tariff costs in both directions make it financially unviable for both parties. If you are not satisfied with your order, please contact us at support@madeofsundays.com and we will do our best to find an alternative solution for you.
We are monitoring the situation closely and hope to resume normal returns for US customers as soon as the tariff situation improves.
Bespoke Products
Custom-made items are created just for you and therefore cannot be returned. However, if you’re not completely satisfied with your bespoke order, please contact us at support@madeofsundays.com and we'll help finding the best solution. We highly recommend purchasing a sample of your custom colors first to ensure everything is perfect before committing to the full order. Visit our Color Samples page to order your samples.
Exchanges
Want to swap for a different design or color? Product exchanges are on us, with no additional costs. Just drop us a line at support@madeofsundays.com, and we’ll get you sorted.
Thank you for understanding, and we look forward to making your space sparkle!
Damaged packages
We use cardboard packaging to send our products, so it is possible that they get damaged during transit. If there is anything visibly wrong with the stickers you have received, just send us an email with few photos showing the damage - of both the product and the packaging - and we'll fix straight away with a replacement. Also, do not throw the parcel away in case the courier needs it to assess the damage. Please note that we will not send replacements if there are no photos to proof the damage.
Uncollected Parcels
If your parcel was returned to us because it was not collected from the UPS access point, please get in touch with us at support@madeofsundays.com and we'll be happy to help! Please note that in this case we will need to charge a new shipping fee to resend the order. Alternatively, if you'd prefer a refund, we will process it minus a 15 EUR flat fee per parcel to cover the return costs. To avoid this, we recommend keeping an eye on your UPS notifications — they sometimes end up in spam! — that way you can arrange a convenient pick-up point in time.
Stickers peeling or otherwise defective
If you encounter problems with stickers peeling off the wall, first check out this article for advice. If this did not work, contact us and we'll be happy to help either with an exchange or a refund.